FAQ

What is Lifepay?

• What can I do with Lifepay?
• How does Lifepay make my life easier?
• Is Lifepay safe?
• Is my personal details protected at Lifepay?

Getting Started

• How do I fund my Lifepay account?
• How do I open a Lifepay account?
• What details do I need provide to set up my full 'Fully Verified' account?
• My ID or address cannot be verifed, what should I do?
• What's the difference between light 'Fully Verified' and full 'Fully Verified' check?

Gift Cards

• Why was my refund denied?
• Refunding a Gift Card
• Activating a Gift Card
• Purchasing a Gift Card

Account Issues

• Is there a monthly account keeping fee?
• How do I change my PIN?
• Is there a limit to how much I can keep in my bank account?
• Is there a limit to how much I can transfer or top up?
• Can I take money out of my account?

Digital Banking Service

• The difference between physical card and virtual card?
• How do I get my physical VISA card?
• How do I load my Visa card onto Apply Pay/ Google Pay?
• How do I activate my physical VISA card?
• How do I activate my virtual VISA card?
• If my card has been lost/ stolen. What should I do?

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Wallet (bank) account

• What can I do with my wallet ( bank) account?
• Can I transport and deposit money using my virtual VISA card?
• Can I have multi-bank accounts in Lifepay?
• How do I top up my Lifepay VISA card instantly?

Issues with transfers

• How do I send money to a bank account using Lifepay?
• Will I be charged for transferring money? How much?
• How long does it take to complete a bank transfer?
• How do I manage my past payments?

Sending money/Receiving money

• How can I send money to my Lifepay friends?
• Can I change my username?

Real-time fund transfers

• Can I transfer funds in real time?
• Is there a fee charged with real-time fund transfers?

Payment Service

• What devices are supported for my China payments?
• What countries are supported with China payment?
• How do I pay my bills using Lifepay from overseas?
• Will this payment be included in the US $50000 EXCHANGE RATE LIMIT IMPOSED BY SAFE?
• What's the charge of China Payment?
• Can I pay any BPAY bills by China Payment?

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Apple Pay

• 1. What cards are eligible for Apple Pay?
• 2. How does Apple Pay work?
• 3. Is Apple pay secure?
• 4. What devices can I use Apple Pay?
• 5. How do I add my card to Apple Pay?
• 6. How do I remove a card from Apple Pay?

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Socializing

• Basic socializing fuction
• How do I connect with my friends on Lifepay?
• What can I do with my friends on Lifepay?
• Can I send emojis to my friend?