If my physical card is not working, what should I do? Gloria Wong June 08, 2021 05:28 Updated Please email our customer service team at: firstname.lastname@example.org or call us at (03) 9917 3256 for further assitance. Related articles The difference between physical card and virtual card? My digital card is not working, what should I do? 10. I can see my card in Apple Wallet but my transaction is declining, why? I want to cancel my card, what should I do? Can I take money out of my account? Comments 0 comments Please sign in to leave a comment.