Submit your documents here
Problem
You have been asked to submit documents to Lifepay to verify your identity - which documents should you submit?
Solution
- Initially, Lifepay will try to verify you just by using the ID you registered with
- If we have asked for JUST the ID you registered with, simply submit your Drivers License of Passport here: Submit a request
- Sometimes this may not be enough and we will ask you provide 100 points worth of ID
- If we have asked for 100 points, follow the below guideline
- Then, submit your 100 points of ID here: Submit a request
- Our verification team will review the documents and let you know if you can be approved within 24 hours
Documents
| Primary ID Documents | Points Worth |
| Foreign Passport (current) | 70 |
| Australian Passport (current or expired within last 2 years but not cancelled) |
70 |
| Australian Citizenship Certificate | 70 |
| Full Birth certificate (not birth certificate extract) | 70 |
|
Certificate of Identity issued by the Australian Government to |
70 |
| Australian Driver License/Learner’s Permit | 40 |
| Current (Australian) Tertiary Student Identification Card | 40 |
| Photo identification card issued for Australian regulatory purposes (e.g. Aviation/Maritime Security identification, security industry etc.) |
40 |
| Government employee ID (Australian Federal/State/Territory) |
40 |
| Defence Force Identity Card (with photo or signature) |
40 |
|
|
|
| Secondary ID Documents |
|
| Department of Veterans Affairs (DVA) card |
40 |
| Centrelink card (with reference number) |
40 |
| Birth Certificate Extract |
25 |
| Birth card (NSW Births, Deaths, Marriages issue only) |
25 |
| Medicare card |
25 |
| Credit card or account card |
25 |
| Australian Marriage certificate (Australian Registry issue only) |
25 |
| Decree Nisi / Decree Absolute (Australian Registry issue only) |
25 |
| Change of name certificate (Australian Registry issue only) |
25 |
| Bank statement (showing transactions) |
25 |
| Property lease agreement - current address |
25 |
| Taxation assessment notice |
25 |
| Australian Mortgage Documents - Current address |
25 |
| Rating Authority - Current address eg Land Rates |
25 |
| Proof of Age card |
25 |
| Utility Bill - electricity, gas, telephone - Current address (less than 12 months old) |
20 |
| Reference from Indigenous Organization 20 Documents issued outside Australia (equivalent to Australian documents). Must have official translation attached |
20 |
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